Shipping across Malaysia.
Every order is packed within 1 to 2 working days and sent with tracking. How long it takes after that depends on where you are.
When will it arrive?
Counted in working days (Monday to Friday) for an order placed today. Public holidays and festive seasons like Hari Raya, Chinese New Year and Deepavali can add a few days.
You get a tracking link by email and SMS once your parcel is handed to the courier: J&T, Ninja Van or Pos Laju, depending on the seller.
Ordered several squishies? They may ship from different sellers and arrive on different days. You pay shipping once.
We don't ship outside Malaysia yet. Please double-check your address and phone number at checkout.
- Order placedConfirmation email with your order number.
- PackedWithin 1 to 2 working days.
- ShippedTracking link by email and SMS.
- Delivered3 to 5 working days West MY, 5 to 10 East MY.
Damaged or wrong? We'll fix it.
If something goes wrong with your order, tell us within 14 days of delivery and we'll send a replacement or refund you. We don't accept change-of-mind returns.
✓We'll replace or refund
- It arrived damaged, torn or crushed flat.
- It's defective, for example it doesn't rise at all out of the box.
- We sent the wrong item, size or color.
- Something from your order is missing.
×We can't accept
- Change of mind, or you'd prefer a different design.
- Items that have been used, squeezed out of shape or washed.
- Problems reported more than 14 days after delivery.
- Parcels returned because of a wrong address or phone number given at checkout.
- 1Message us
Email or WhatsApp us within 14 days of delivery with your order number.
- 2Send photos
Clear photos of the item and the parcel label. An unboxing video helps a lot.
- 3We sort it
We reply within 1 working day and send a replacement or start your refund. You don't need to post anything back.
Refunds go back to your original payment method. FPX and e-wallet refunds usually take 5 to 10 working days to appear; card refunds depend on your bank.
If tracking says delivered but nothing arrived, tell us within 7 days. We'll check with the courier and replace or refund if it's lost.
Quick answers.
Try a shorter word, or ask us directly.
Still stuck? Say hi.
Include your order number (for example #SQ-1001) so we can help faster.
[your email]
[your WhatsApp number]
Monday to Friday, 10am to 6pm (Malaysia time). We reply within 1 working day.
Who you're buying from
Malaysia's rules for online stores (Consumer Protection (Electronic Trade Transactions) Regulations 2012) expect these details to be shown. Fill them in from your SSM registration and check with SSM or a professional.
- Business name
- [registered business name]
- SSM no.
- [SSM registration number]
- Address
- [business address]
- [your email]
- Phone
- [your phone number]